PLEASE NOTE - Some postage restrictions remain in place - please see 'General Information' page, particularly if you are shopping from Australia. Postage worldwide will also be taking much longer than our usual estimates. We apologise for the delay.

General Information

** Please note in addition to standard delivery policy below - due to the Coronavirus crisis and the impact this is having on the international post system, there are postage restrictions in place to some areas. These will not be available if you try to checkout from those locations. Postage to Australia is now available again, however as a result of limited services and covid surcharges this is at a higher rate than the rest of the world. Only TRACKED SHIPPING is available outside of Europe/UK at the moment as a result of concern about postal delays. Delivery to all countries worldwide may take in some cases much longer than normal at this time - please be patient **

 

DELIVERY POLICY

Items will be dispatched within 5 - 7 working days of order being placed and payment being made (unless otherwise stated – for example if an item is listed as a pre-order). Parcels will be sent via Deutsche Post

Items will be shipped to the address given at the time of order - please ensure this is correct.

International shipping - Our international parcels are sent by Deutsche Post. There are 2 options listed at checkout - A tracked postage service and untracked, which comes with no tracking information. 

For delivery within the EU, please allow up to 14 working days from dispatch.

For delivery to the rest of the world, please allow up to 28 days from dispatch.

Please allow for postage delays around the Christmas period.

Standard Delivery charges are as follows:

  • Domestic (within The Netherlands) 
  • Order value up to €60 - €3
  • Order value over €60 - €5
  • International delivery (within the EU)
  • Untracked shipping - €5.50
  • Tracked Shipping - €7
  • International delivery (rest of the world)
  • Tracked Shipping - €10 
  • **TEMPORARY INCREASE IN COST TO AUSTRALIA/NZ SHIPPING AS A RESULT OF COVID SURCHARGES/LIMITED SERVICE ** Australia and New Zealand Shipping €32

 

**PLEASE NOTE - Mugs are dispatched direct from an external supplier. If you ordered alongside other items from the shop that aren't mugs, these will come separately. Mugs are dispatched from the UK via Royal Mail standard delivery.

Please note I am not responsible for customs delays or charges. Please also note that some countries, such as Australia, have stricter import policies than others and may include restrictions on some wooden items. Should your item be held or destroyed by customs I cannot take responsibility.

 

RETURNS POLICY

Items are fully photographed and described to avoid customers wishing to return. However, if you are unhappy with your item, please contact us so we can try to resolve the matter.

Should you still wish to return an item to us, buyers are liable to cover the return postage costs, and refunds will only be issued once items are returned to us in original condition.

Please note - custom orders cannot be returned unless faulty.

 

PLEASE GET IN TOUCH if you have any questions, via the contact page