General Information

DELIVERY POLICY

Items will be dispatched within 5 working days of order being placed and payment being made (unless otherwise stated – for example if an item is listed as a pre-order). Parcels will be sent via a standard service with PostNL.

Items will be shipped to the address given at the time of order- please ensure this is correct.

International shipping - Our international parcels are sent by a PostNL International Standard service, which is the most cost effective for buyers. This service does not come with tracking details, however if you would prefer a tracked service you can select this at checkout.

For delivery within the EU, please allow up to 14 working days from dispatch.

For delivery to the rest of the world, please allow up to 28 days from dispatch.

Standard Delivery charges are as follows:

  • Domestic (within The Netherlands) 
  • Order value up to €60 - €3
  • Order value over €60 - €5
  • International delivery (worldwide)
  • Order value up to €20 - €4
  • Order value from €20 - 65 - €4.75
  • Order value over €65 - €9.20

Standard delivery is not tracked. Tracked shipping is available and offered at checkout with cost varying by country - please select this option when purchasing if you would like tracked shipping. 

**PLEASE NOTE - Mugs are dispatched direct from an external supplier. If you ordered alongside other items from the shop that aren't mugs, these will come separately. Mugs are dispatched from the UK via Royal Mail standard delivery.

Please note I am not responsible for customs delays or charges. Please also note that some countries, such as Australia, have stricter import policies than others and may include restrictions on some wooden items. Should your item be held or destroyed by customs I cannot take responsibility.

 

RETURNS POLICY

Items are fully photographed and described to avoid customers wishing to return. However, if you are unhappy with your item, please contact us so we can try to resolve the matter.

Should you still wish to return an item to us, buyers are liable to cover the return postage costs, and refunds will only be issued once items are returned to us in original condition.

Please note - custom orders cannot be returned unless faulty.

 

PLEASE GET IN TOUCH if you have any questions, via the contact page